Frequently Asked Questions

Q: How much of a deposit is required and when do I need to pay it?
A: The deposit is 20% of the total cost and is due on receipt of invoice

Q: What Payments Option’s do I have?
A: Direct Credit, Cheque, Cash, Visa or Mastercard.

Q: What are children’s prices?
A: Under 5 years old – Free for the first 8 children and then $3.00 incl GST per child after that, 5-10 year olds = Half Price, 11 years & up is full price.

Q: When Must I give final payment
A: Final Payment is due by the day of your function, please note if you have booked a wedding function with us final payment is due 2 working days prior to your wedding date.

Q: When is the latest I can cancel my booking and get my deposit back?
A: 1 Month Prior to the date of your event – or you will lose your deposit

Q: What happens if our event is postponed or cancelled on the day of our function?
A: Unfortunately, you will be invoiced for the full cost of the catering.

Q: When must I give final numbers?
A: No later than 5 working days prior to your event.

Q: What happens if we have extra guests turn up on the day?
A: As per the terms and conditions – “Should the number of guests in attendance on the day be greater than the number booked – you will be charged accordingly for the extra guests”. We will always endeavour to have more than enough food, but this sometimes can be beyond our control.

Q: What happens if we are running late and need to delay the serve time?
A: Let the staff know immediately as we will need to keep the food fresh. Should the delay up to 20 minutes this will be accommodated, however any longer delay than this will be charged out at an hourly cost of $50.00 incl GST per onsite staff member.

Q: What is your travel charge?
A: Locations outside the metropolitan areas of Auckland or Hamilton have a travel fee – speak to one of our staff to enquire as to whether a travel cost applies.

Q: Do you cater on a public holiday – if so, what is your surcharge?
A: Most public holidays we do – speak to one of our staff to find out if we can cater on the date you require. Surcharge is usually 15%.

Q: If we are having an outside event and it’s raining on the day of our function - what are our options?
A: You must ensure you have a wet weather back up plan as you will be charged for the full amount of the catering should you cancel or postpone on the day for any reason.

Q: Will you cater using my own meat?
A: We only cook meat that is supplied by our registered suppliers.

Q: Do you cater whole animals on the spit?
A: No, we cook boned joints of NZ Export quality meat enabling us to offer up to three different meats rather than you being restricted to one meat.

Q: What items do I need to supply you with?
A: Shelter from wind, rain and sun for cooking and serving, trestle tables for the buffet, access to potable water, parking and lighting.

Q: Does my venue need a kitchen?
A: No – as long as we have access to potable water.

Q: Do you need parking at the venue?
A: Yes, we must have parking as close to the cooking and buffet areas as possible.

Q: Do you need power?
A: Only if we are supplying Tea and Coffee

Q: How do the delivery packages work?
A: We aim to arrive shortly before your dine time to lay out the buffet.  When we depart, all items will have been provided for you and your guests to help yourselves and enjoy.  All items delivered are yours to keep, including the serving tongs. If our delivery driver is delayed in traffic, they will ring you to keep you up to date on arrival time. Traffic is something we cannot control, but we do our very best to arrive before your nominated dine time

Q: What time do you arrive if you are cooking onsite?
A: We arrive approximately 2.5 hours prior to the nominated main mealtime.

Q: What happens to the leftover food?
A: All food is yours to keep. We will package all left over’s and leave them with you at the end of the night. Please note: once we leave the venue, safe storage of the leftover food will become your responsibility.

Q: If we are having an outside event and it’s raining on the day of our function - what are our options?
A: You must ensure you have a wet weather back up plan, as you will be charged for the full amount of the catering should you cancel or postpone on the day due to bad weather.

Q: Do you cook outside with the spit?
A: Yes, we do cook outside with the spit, but we require a sheltered area from the rain, wind and sun.

Q: Do you clear the guest’s tables after each course?
A: Yes, we clear all items connected with our catered food.

Q: Can we change your set menus that are on your website?
A: Yes, you can. Speak to one of our team regarding your requirements. Call 0800 762 787 or email info@srcc.co.nz

Q: Can you tailor design a menu for us?
A: Yes, we can. Speak to one of our team regarding your requirements. Call 0800 762 787 or email info@srcc.co.nz

Q: Do you supply Tea and Coffee
A: Yes – this is available from $4.95 per person. If you require staff to stay on to service the tea and coffee there will be an extra charge.

Q: Do you cater for guests with special dietary requirements?
A: Yes, we do. Speak to one of our team on 0800 762 787 regarding your specific requirements

Q: Do you provide Alcohol?
A: No, we do not.

Q: Do you provide wait staff?
A: Yes, we can provide wait staff at $50.00 per hour per staff member. This service is usually for extra services which may be requested, such as finger food service. All our onsite cooked packages include full staffing for the actual package ordered. There will be times of the year that we will not have extra staff for this service.

Q: Do you provide a table set up service?
A: No, we do not, But, with prior arrangement you can pick up the cutlery and crockery one day prior to your function. This is subject to availability. Please arrange this with our team by emailing info@srcc.co.nz

Q: Do you hire out your spits?
A: No,  we don’t

Q: Do your packages come with glassware included?
A: No. If you require any extra equipment such as glassware then please contact us with your requirements