Q: How much of a deposit is required and when do I need to pay it?
A: The deposit is 20% of the total cost and is due on receipt of invoice
Q: What Payments Option’s do I have?
A: Direct Credit, Cheque, Cash, Visa or Mastercard.
Q: What are children’s prices?
A: Under 5 years old – Free for the first 8 children and then $3.00 incl GST per child after that, 5-10 year olds = Half Price, 11 years & up is full price.
Q: When Must I give final payment
A: Final Payment is due by the day of your function, please note if you have booked a wedding function with us final payment is due 2 working days prior to your wedding date.
Q: When is the latest I can cancel my booking and get my deposit back?
A: 1 Month Prior to the date of your event – or you will lose your deposit
Q: What happens if our event is postponed or cancelled on the day of our function?
A: Unfortunately, you will be invoiced for the full cost of the catering.
Q: When must I give final numbers?
A: No later than 5 working days prior to your event.
Q: What happens if we have extra guests turn up on the day?
A: As per the terms and conditions – “Should the number of guests in attendance on the day be greater than the number booked – you will be charged accordingly for the extra guests”. We will always endeavour to have more than enough food, but this sometimes can be beyond our control.
Q: What happens if we are running late and need to delay the serve time?
A: Let the staff know immediately as we will need to keep the food fresh. Should the delay up to 20 minutes this will be accommodated, however any longer delay than this will be charged out at an hourly cost of $35.00 incl GST per onsite staff member.
Q: What is your travel charge?
A: Locations outside the metropolitan areas of Auckland or Hamilton have a travel fee – speak to one of our staff to enquire as to whether a travel cost applies.
Q: Do you cater on a public holiday – if so, what is your surcharge?
A: Most public holidays we do – speak to one of our staff to find out if we can cater on the date you require. Surcharge is usually 10%.
Q: If we are having an outside event and it’s raining on the day of our function - what are our options?
A: You must ensure you have a wet weather back up plan as you will be charged for the full amount of the catering should you cancel or postpone on the day for any reason.