Frequently asked questions
How far in advance do I need to book?
This will depend on the time of year that you wish to book, as a rule 6 – 9 months in advance is advisable to secure your specific date and times especially during peak wedding season November – April.
Do you charge for travel?
If your venue is outside the Auckland or Hamilton Metropolitan areas travel charges will apply.
How much deposit to you require?
20% deposit is required within 2 weeks once booking has been accepted.
When is the final balance due?
Final payment is due two days prior to the date of your wedding,
When are all final details due?
All final details are due no later than 5 working days prior to your event
What size area is needed for the buffet setup and how many tables are required?
This will depend on the size of your booking and menu ordered but to give you a rough idea we normally require around 3 x 6ft Trestle tables for a main meal for 40 – 100 guests, we will need an area to set these tables ups in a T style buffet and an area for preparation. If your venue has a kitchen this is perfect however not essential.
Can we supply our own plates and cutlery?
We understand that some venues come with plates and cutlery for your use included in the venue price, we can work with you in regards to this however we do prefer to use our own equipment where possible. If you wish to use your venues cutlery and crockery we will assist with clearing however we do not wash, handle and put away your venues equipment as this is hired through your venue.
Do you serve the head table?
We can service the head table for an extra service charge of $120.00, this will need to be discussed and arranged at the time of booking.
Do you cut the wedding cake?
No not generally, but we can discuss this with you, sometimes it will need the right person, equipment and timeline from our end to be able to do this.
Can we add our own food to the buffet?
Yes – we will ask you to sign a liability waiver which states that you will handle and prepare this food ready for service, you will need to supply your own equipment and person to handle this food.
Does the price of the package include glassware & tea & coffee?
No – this however can be added to your booking
Do you supply tablecloths?
Yes we supply tablecloths for the buffet only – our tablecloths are white with a small black overlay.
Can you set the cutlery out on our tables?
No – our team will be busy with buffet setup and cooking on the day, we are happy to arrange for you to collect the cutlery & crockery from our base prior to the day – you will need to confirm a date & time with one of our team.
Do you supply bar staff or extra wait staff?
This can be arranged from time to time however will depend on availability of our staffing and your venue/liquor requirements.
We often suggest that hiring bar staff and extra staff for your event from a local temping agency works best, our catering team normally leave the venue once food service has been completed.